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BluePeak Insights

Since its inception, BluePeak has been committed to making the complicated world of government-sponsored healthcare programs easier to navigate. BluePeak employees pride themselves on delivering outstanding consulting services to our varied clients through our motto of Knowledge, Experience, and Trust. Read through our past articles from our quarterly newsletters, news alerts, ad hoc insight articles, and Case Studies.

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June 26, 2026 in Medicare Advantage Operations

The Operational Reality of Customer Service in Medicare Advantage

Customer service is more than a support function in Medicare Advantage—it drives compliance, member experience, operational performance, and Star Ratings. Learn why strengthening call center operations should be a strategic…
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June 26, 2026 in Compliance & Regulatory Updates

What Medicare Advantage Plans Need to Know About OIG’s Latest Oversight Priorities

Understand OIG's newest Medicare Advantage compliance priorities and what health plans should do now to strengthen oversight and reduce regulatory risk.
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June 26, 2026 in Medicare Advantage Operations

Preparing for the Medicare GLP-1 Bridge Program

The Medicare GLP-1 Bridge Program introduces a new member access pathway outside the Part D benefit. Here's how plans and PBMs can prepare their operations and call centers.
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June 26, 2026 in Compliance & Regulatory Updates

NCQA Health Plan Accreditation: What Health Plan leaders need to do as you plan for 2027 changes

The 2026 NCQA accreditation standards introduce major operational changes that affect utilization management, provider directories, governance, and population health management.
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June 26, 2026 in PBM & Pharmacy Compliance

340B Is a Blind Spot. And It’s Costing Health Plans

The 340B program has grown dramatically, but many health plans still lack visibility into how it impacts reimbursement, rebates, and total drug costs. Learn why claim-level transparency is becoming essential.
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March 25, 2025 in PBM & Pharmacy Compliance

Medicare Part D Redesign: Navigating the Changes in 2025

The Inflation Reduction Act (IRA) is poised to bring a significant transformation to the Medicare Part D benefit starting in 2025. This redesign will impact many stakeholders, including Part D…
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March 25, 2025 in Compliance & Regulatory Updates

Understanding Non-Quantitative Treatment Limitations (NQTLs) and How BluePeak Advisors Can Help

In the evolving landscape of healthcare coverage, ensuring parity between mental health/substance use disorder (MH/SUD) and medical/surgical (Med/Surg) services is crucial. The Mental Health Parity and Addiction Equity Act (MHPAEA)…
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July 21, 2025 in CMS Audit Readiness

Important: Opportunity for PACE Organizations to Comment on CMS Proposed Updates

CMS has announced a 30-day comment period for the proposed collection entitled “The PACE Organization (PO) Monitoring and Audit Process” (CMS-10630; OMB control number: 0938–1327). This notice was published on…
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August 6, 2025 in Compliance & Regulatory Updates

2025 Audit Insights: Elevating Call Center Performance with FCR and QOC Grievance Management

Member service representatives are the heart of a health plan.  Their engagement with members significantly influences a member's perceived experience with the plan and their care journey.  For a Medicare…
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August 6, 2025 in CMS Audit Readiness

The Model of Care Overhaul You Can’t Afford to Delay: Why 2025 Demands a Mock Audit Mindset

If your Model of Care (MOC) was written before 2025, it’s already outdated. With the release of the Centers for Medicare and Medicaid Services’ (CMS) draft MOC model documents, the…
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August 6, 2025 in CMS Audit Readiness, Compliance & Regulatory Updates, Compliance Program Effectiveness

Navigating CMS Audits: Strategic Preparation for 2026

As you may have heard, the CMS Program Audit season has been slower this year due to contracting award issues affecting the pace. Despite this temporary slowdown, CMS's commitment to…
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December 3, 2025 in CMS Audit Readiness, Compliance & Regulatory Updates

Mock Audits – Stress-Test Before CMS Does

Member service representatives are the heart of a health plan.  Their engagement with members significantly influences a member's perceived experience with the plan and their care journey.  For a Medicare…
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December 3, 2025 in Medicare Advantage Operations, PBM & Pharmacy Compliance

Year-End Benefit Testing – Accuracy Before January 1

Year-end testing is essential to validate claims accuracy, ensure compliance with IRA mandates, and confirm PDE reporting integrity. This process guarantees that your systems are prepared for the new contract…
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December 3, 2025 in CMS Audit Readiness, Leadership & Organizational Insights

Readiness Checklist – Your Roadmap to 2026 Compliance

The CMS Readiness Checklist is more than a compliance requirement—it’s your blueprint for success in 2026. This tool ensures your organization is prepared to meet updated regulations, deliver accurate benefits,…
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