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Since its inception, BluePeak has been committed to making the complicated world of government-sponsored healthcare programs easier to navigate. BluePeak employees pride themselves on delivering outstanding consulting services to our varied clients through our motto of Knowledge, Experience, and Trust. Read through our past articles from our quarterly newsletters and news alerts.

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December 3, 2025 in Compliance & Regulatory Updates, Leadership & Organizational Insights, Winter 2025

Annual CPE Audit – Compliance as a Strategic Asset

Annual CPE audits are required by CMS, but their value goes beyond compliance. These audits assess the effectiveness of your compliance program, identify gaps, and prevent fraud, waste, and abuse.…
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December 3, 2025 in Leadership & Organizational Insights, Quality & Star Ratings, Winter 2025

Stars – Driving Growth, Revenue, and Reputation

Star Ratings are more than numbers—they determine your plan’s financial health, market position, and member loyalty. Every interaction matters, from member experience to clinical outcomes and pharmacy adherence. High ratings…
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December 3, 2025 in Medicare Advantage Operations, Member Experience / CAHPS, Winter 2025

Secret Shopping – See Your Plan Through the Member’s Eyes

Secret shopping is one of the most effective ways to understand how your plan performs in real-world scenarios. By posing as prospective members, these evaluations reveal whether your call center…
Read More
December 3, 2025 in CMS Audit Readiness, Leadership & Organizational Insights, Winter 2025

Readiness Checklist – Your Roadmap to 2026 Compliance

The CMS Readiness Checklist is more than a compliance requirement—it’s your blueprint for success in 2026. This tool ensures your organization is prepared to meet updated regulations, deliver accurate benefits,…
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December 3, 2025 in Medicare Advantage Operations, PBM & Pharmacy Compliance, Winter 2025

Year-End Benefit Testing – Accuracy Before January 1

Year-end testing is essential to validate claims accuracy, ensure compliance with IRA mandates, and confirm PDE reporting integrity. This process guarantees that your systems are prepared for the new contract…
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December 3, 2025 in CMS Audit Readiness, Compliance & Regulatory Updates, Winter 2025

Mock Audits – Stress-Test Before CMS Does

Member service representatives are the heart of a health plan.  Their engagement with members significantly influences a member's perceived experience with the plan and their care journey.  For a Medicare…
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August 6, 2025 in Summer 2025

The Model of Care Overhaul You Can’t Afford to Delay: Why 2025 Demands a Mock Audit Mindset

If your Model of Care (MOC) was written before 2025, it’s already outdated. With the release of the Centers for Medicare and Medicaid Services’ (CMS) draft MOC model documents, the…
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December 3, 2025 in Medicare Advantage Operations, PBM & Pharmacy Compliance, Winter 2025

Year-End Benefit Testing – Accuracy Before January 1

Year-end testing is essential to validate claims accuracy, ensure compliance with IRA mandates, and confirm PDE reporting integrity. This process guarantees that your systems are prepared for the new contract…
Read More
December 3, 2025 in CMS Audit Readiness, Compliance & Regulatory Updates, Winter 2025

Mock Audits – Stress-Test Before CMS Does

Member service representatives are the heart of a health plan.  Their engagement with members significantly influences a member's perceived experience with the plan and their care journey.  For a Medicare…
Read More
August 6, 2025 in Summer 2025

Navigating CMS Audits: Strategic Preparation for 2026

As you may have heard, the CMS Program Audit season has been slower this year due to contracting award issues affecting the pace. Despite this temporary slowdown, CMS's commitment to…
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December 3, 2025 in Medicare Advantage Operations, Member Experience / CAHPS, Winter 2025

Secret Shopping – See Your Plan Through the Member’s Eyes

Secret shopping is one of the most effective ways to understand how your plan performs in real-world scenarios. By posing as prospective members, these evaluations reveal whether your call center…
Read More
December 3, 2025 in CMS Audit Readiness, Leadership & Organizational Insights, Winter 2025

Readiness Checklist – Your Roadmap to 2026 Compliance

The CMS Readiness Checklist is more than a compliance requirement—it’s your blueprint for success in 2026. This tool ensures your organization is prepared to meet updated regulations, deliver accurate benefits,…
Read More
December 3, 2025 in Leadership & Organizational Insights, Quality & Star Ratings, Winter 2025

Stars – Driving Growth, Revenue, and Reputation

Star Ratings are more than numbers—they determine your plan’s financial health, market position, and member loyalty. Every interaction matters, from member experience to clinical outcomes and pharmacy adherence. High ratings…
Read More
December 3, 2025 in Compliance & Regulatory Updates, Leadership & Organizational Insights, Winter 2025

Annual CPE Audit – Compliance as a Strategic Asset

Annual CPE audits are required by CMS, but their value goes beyond compliance. These audits assess the effectiveness of your compliance program, identify gaps, and prevent fraud, waste, and abuse.…
Read More
March 25, 2025 in Spring 2025

Understanding Non-Quantitative Treatment Limitations (NQTLs) and How BluePeak Advisors Can Help

In the evolving landscape of healthcare coverage, ensuring parity between mental health/substance use disorder (MH/SUD) and medical/surgical (Med/Surg) services is crucial. The Mental Health Parity and Addiction Equity Act (MHPAEA)…
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August 6, 2025 in Summer 2025

2025 Audit Insights: Elevating Call Center Performance with FCR and QOC Grievance Management

Member service representatives are the heart of a health plan.  Their engagement with members significantly influences a member's perceived experience with the plan and their care journey.  For a Medicare…
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March 25, 2025 in Spring 2025

Medicare Part D Redesign: Navigating the Changes in 2025

The Inflation Reduction Act (IRA) is poised to bring a significant transformation to the Medicare Part D benefit starting in 2025. This redesign will impact many stakeholders, including Part D…
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