Analysis and updates on Star Ratings, CAHPS, HEDIS, HOS, member experience strategies, and quality improvement initiatives that drive performance outcomes.
CMS finalized the biggest overhaul of Star Ratings in over a decade. Most coverage focuses on the 11 measures being removed, but the bigger issue is how much more weight…
Star Ratings are more than numbers—they determine your plan’s financial health, market position, and member loyalty. Every interaction matters, from member experience to clinical outcomes and pharmacy adherence. High ratings…